Corporate Programs

Presentation Skills 1: Presenting to Small Groups
Are you or your team responsible for introducing a new system, promotion or product? Managers, sales representatives and other professionals are frequently required to make in-house or external presentations.

This program will cover the tools required to tackle small group presentations.

Participants will learn to project their voice with confidence, strengthen their body language and structure their presentation content in new ways. They will also learn to handle the unexpected with ongoing impromptu speaking segments in the program.

Each participant will be expected to deliver prepared presentations and will obtain a valuable in-depth evaluation on their speaking strengths and weaknesses.

These programs help improve skills and add to the bottom line.

Course Description: presentation06v1.pdf

Telephone Techniques 1: Customer Service Essentials
Your Customer Service Representative's are your frontline people. Are you satisfied with the way your staff handle incoming calls from clients? Everything from the moment they say "Hello" to handling specific complaints, represents your company.

This program will emphasize: telephone professionalism and build an overall awareness of how your company is presented to the public.

Participants will learn about the types of tools and techniques which can be used to build empathy in difficult situations, and will learn how and when to say "no" effectively without damaging the customer relationship.

Impromptu exercises will be used throughout the course. Each participant will be expected to deliver prepared presentations using real world situations from their business environment.

Course Description: telephone06v1.pdf

Telephone Techniques 2: Cold Calling and Growing a Business

How many times can you avoid the statement: "No, we're not interested" when addressing someone new over the phone? Unfortunately statements like this will reappear when making regular cold calls. In order to grow your company you and your staff must learn to speak with confidence and handle objections. The cold sales call is fundamental tool of business.

This program will emphasize: the sales call is fundamental tool of business. This programs help improve skills and add to the bottom line.

This program provides techniques to deal with telephone fear. Participants will be asked to role-play common scenarios. Each will learn how to respond appropriately to discouraging / distant people.

The course may be customized in terms of length, structure and the use of industry-specific examples.

Course Description: (under revision)

Team Building 1: Building and Sustaining a Productive Team Environment

Many areas of business are complex and require a team to handle the complexity or volume of work. Are you an expert at building and maintaining a team environment? If not, this course is for you.

This program will emphasize: the importance and techniques of building and sustaining a productive team environment.

This course will add to the participants leadership skills in the team environment. Participants will quickly grasp how the whole is a product of its parts and how to set up a work environment for success. Learn how to pick a team and develop team members, and how to maintain healthy working relationships.

The course may be customized in terms of length, structure and the use of industry-specific examples.

Course Description: teamwork06v1.pdf

Team Building and Leadership

How do your staff members get along? Are they putting equal weight into completing important projects? Understanding and working with different personality types is essential for obtaining results in business. Tom and Jane might have very different work styles and learning curves when it comes to doing new tasks. Tom might be extremely independant, and Jane might be more detailed-oriented. Each have their own strengths and weaknesses. This program will discuss each of your team members' strengths and weaknesses when it comes to completing projects.

It takes a strong team, and a strong team-leader to build successful outcomes. See what happens when you get your team involved in this new program.

The course is customized in terms of length, structure and will use of industry-specific examples.

Course Description: Fully Customized

Sales and Coaching

Do you need to build up a new client base? Are you an entrepreneur or sales rep who craves results but lack the necessary sales skills for closing face to face meetings or securing business over the phone? Prospecting can be fun and scary. Rejection is never easy. There are ways to cope. This coaching program will show you what to say, how to say it and when to take action in different situations. You will get the individual attention you require to build up your confidence to deal with different sorts of people and decision-makers.

Sales & coaching will also uncover your individual strengths and weakness when confronting personal situations, which may impact you in your business. You might just surprise yourself.

The course is customized in terms of length, structure and will use of industry-specific examples.

Course Description: Fully Customized

Nicole Attias & Associates Levels of Service

To better help our customers with specific business needs Nicole Attias & Associates provides three distinct levels of service.

One-on-One Custom Programs:
If you are an entrepreneur or business professional with specific business needs or under a time constraint, contact our office and inquire how we can help you. Our Team has worked one-on-one with many individuals to achieve targeted success. We work with you, to achieve your goals. Contact us about your needs. courses@nicoleattias.com

Fully Customizes Courses:
Our courses include impromptu exercises participants will be expected to deliver prepared presentations using real world situations from their business environment. Courses can be structurally customized into use your ndustry-specific examples and be focused on particular areas that will best improve your team's effectiveness. Our custom lunch-and-learn format is both effective and popular.
Contact us about your needs. courses@nicoleattias.com

Standard Configurable Courses:
Our Standard Courses cover broad areas of interest to all members of a group. The topics covered have been distilled from industry best practices. Standard courses are configurable in customized in terms of length and options. Contact us about your needs. courses@nicoleattias.com